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Customer Service Officer


  • As member of our Customer Service team (4 FTE) the focus is on coordinating deliveries of our durable, stable, and sustainable acetylated wood products referenced under the brand name Accoya® from our Accoya® NL Plant to our Distributors in Europe and overseas
  • Knowledge and analysis of customer needs and the internal and external production processes and capacities/capabilities of Accoya® NL
  • Providing information about our products, services and order status to our distributors/customers and international sales colleagues
  • Order administration, product allocation and the planning of shipments together with our external warehouse operator and transport providers
  • Key position in our Supply Chain in direct communication and coordination with Supply Chain & Customer Service Management, Supply Chain Planning & Administration, Sales, Finance, External Warehousing/Transport, Quality and Product Development


  • MBO degree with 2-4 years of experience or bachelor’s degree with 1-3 years of experience
  • Proven experience working as a customer service officer
  • Customer orientation and ability to adapt/respond to different types of characters
  • Team player, stress resistant and accurate
  • Strong analytical and problem-solving skills
  • Excellent organizational and time management skills
  • Excellent communication skills
  • Proficiency in all Microsoft Office applications
  • Excellent written and spoken English and Dutch language skills

What do we offer?

We offer an innovative and dynamic environment in which you can make a difference and develop. Our terms of employment are competitive and depend on your education and experience. This position is for 40 hours per week.


If you are interested in this position and you want more information, please contact Erik Hartman (Customer Service Manager). You can reach Erik by phone on number +31 6 3443 8874 or by e-mail via [email protected].


Send your application via e-mail to [email protected] of by regular post to Accsys, Attn.:  Marjon Smid (HR Business Partner), Postbus 2147, 6802 CC Arnhem, the Netherlands.