Technical Support Manager – Benelux
Reports to: Head of Sales – Benelux
Location: Netherlands or Belgium
Company Overview:
At Accsys our purpose is to change wood to change the world.
We combine chemistry, technology and ingenuity to make high performance wood products that are extremely durable, stable, and sustainable opening new opportunities for the built environment.
Accoya and Accoya for Tricoya are produced at our acetylation factories in the Netherlands and USA (USA commissioned July 2024 and a joint venture with Eastman Chemical; 60% owned by Accsys.
Accoya Color grey is produced at our UK factory.
Our Group Technology Centre and associated testing facilities are based at the Netherlands facility.
We are hiring a technical support manager for the BENELUX region. This role will be home based in the Netherlands or Belgium with ~75% – travel required within the territory including key meetings at the Accoya plant in the Netherlands.
Focus:
The key focus of the role is on giving technical support in the Benelux market. The role may also be required to help sales in adjacent regions. The technical support manager will support and develop sales with merchants, manufacturers and installers of our products and in conjunction trigger more product specification at architectural practices to develop sales growth.
Key Responsibilities and Accountabilities:
The Technical Support Manager is expected to operate in a structured manner, work independently to support the business and align closely with their manager for key decisions.
We are looking for a proactive candidate with initiative and a growth mentality. We encourage applicants who are seeking to develop their expertise and career and support this with training.
Sales support to Distributors/Key Accounts:
- Identification of new account opportunities for our distributors
- Architectural and industrial visits both independently and jointly with distributor and indirect customer sales teams
- Ongoing training and empowerment of distributors sales teams.
- Identify and execute growth in new segments / applications
- Direct communication channel with Accsys colleagues in Marketing, Operational Sales and Quality Control
- Regular reporting in CRM
- KPIs (Key Performance Indicators) on activity set jointly with Line Manager
Technical Support:
- Providing technical support to distributors and merchants and their accounts and outlets
- Become an Approved Manufacturer Program Certifier for joinery, cladding, decking manufacturers
- Build awareness of technical testing / eco labelling / certification in the region contributing to growing sales
- Grow the System Supplier network with reputable suppliers/brands available (fixings, hardware, adhesives, sealants, coatings, etc…)
- Optimise value enhancement with Accoya and new product applications
- Direct collaboration and communication with Accsys technical support teams in EU/UK/USA
Competencies, Skills & Attributes:
- Driven, collaborative and innovative in work style to resolve issues arising and identify new, tangible opportunities for sales growth.
- A strong track record in technical support of specialty, high performance wood or building related products. Ideally in cladding, decking and joinery.
- Track record in technical skills and understanding of the downstream applications of the product (cladding / decking / joinery).
- Able to operate independently in carrying out an agreed plan which involved fostering engagement from market stake holders; for instance, fostering engagement of a distributor, their client base and system partner in developing regular business with a manufacturer.
- Proficient with Office 365, particularly Power Point and Excel.
- Dutch and English language skills essential.
- Proficient in French would be a plus.
Practical Details:
- Home based South-Netherlands or Vlaanderen, Belgium (or other location if practical and only by joint agreement)
- Annual contract with the prospect of permanent
- Frequent travel to be expected: ~75%. Inclusive of visits to Accsys facilities with customer groups.
- Lease car + Fuel card.
- Competitive salary + performance based bonus (SIP)
This job description must not be interpreted as a complete summary of job responsibilities or limitation of job holder accountability. This job description should be recognised as a general requirement of experience combined with attributes considered advantageous to the successful operation of activities.
To apply for this role please email your C.V. and a covering letter to: [email protected]